Frequently Answered Questions

For orders placed online, we accept Mastercard & VISA

For in-store payment, we accept cash, credit card & PayNow.

We are only accepting walk-ins during this period. We recommend coming down on weekdays when there is less crowd.

You may call us at 9822 3924 to see if your favourite bakes are still available for pick up.

Take buses 13, 67, 133, 141 or 145 and alight at Bef Kallang Bahru or Aft Kallang Bahru.

Alternatively, you can walk to 23 Hamilton Road from the nearest MRTs: Bendemeer, Lavender.

Yes! Our doors are always open! We are always looking for dedicated individuals to join our team!

Email us your resume at [email protected].

We are NOT Halal certified. We do use pork/lard based ingredients in some of our products and some of our products do contain alcohol. 

Please refer to our menu here for more information.

Yes, we have vegan and vegetarian options available! They are labelled on both of our online & physical menus! 

Please refer to our menu here for more information.

Yes. Please check our allergy chart here.

However, we do not offer any gluten-free options. Gluten is present throughout the bakery and most of our products due to the use of wheat flour. We also share equipment among all products, but we sterilise/clean them after each use.

Our baked goods are freshly made daily. We recommend you to consume them within the day for the best taste, flavour and texture. You may find out more through our storage guide here.

Yes, we recommend that you warm up the pastries before consumption using an oven. You may find out more via our storage guide here.

Our products are made from premium ingredients to give you the best artisan bakery experience.

For more nutritional and dietary information, please refer to our allergy chart here.

We require a notice that’s at least 3 days in advance to process your order, with the cut off time at 3pm on each day. 

i.e. Orders placed on Tuesday BEFORE 3pm can be collected EARLIEST on Friday. Orders placed on Tuesday AFTER 3pm can only be collected earliest on Saturday.

Do note that we are closed on Mondays.

We will send you an email confirmation once your order is confirmed. Another email/notification will be sent when the order is ready for collection. 

Please email us at [email protected] for more details. 

Yes, we do! 

If you’re purchasing in-store, just tell our chefs in person!

For online purchases, mention details about the customisation you want via the Order Notes section while ordering.

If you have already placed an order with us which you want customised, please contact us at [email protected] for us to make the relevant changes.

Do note that due to space constraint, lengthy messages may not be accommodated on cakes / notes.

Please keep to 25 alphabets for wording on whole cakes/tarts. Only Alphanumeric or simple Chinese Characters are allowed.

For a message on a note, please keep the message to a maximum of 20 words.

Self-collection is only available on every Tuesday – Sunday, 10.30am – 4.30pm.

Please contact us LATEST BEFORE 3PM TWO DAYS before your order is delivered for any changes in order such as delivery address.

e.g. Any changes for orders that’ll be delivered on Friday should be made LATEST BEFORE 3PM on Tuesday. 

Subsequently, any changes for orders that’ll be delivered on Wednesday should be made LATEST BEFORE 3PM on Saturday, as we will be closed on Mondays.

If you have received the wrong order or have missing items, please drop us an email at [email protected] or whatsapp us at 9822 3924 with the following details: 

  • Name of Customer that order was placed under
  • Order ID/Number
  • Phone Number
  • What were the missing items/What was received instead

We charge $15 for deliveries to one location (excluding offshore islands e.g. Sentosa, Jurong Island). There is no minimum order. 

For corporate / bulk orders, please email [email protected] or contact us at 9822 3924.

The delivery window is 9am to 6:30pm. Note that we are unable to promise a fixed delivery timing on the delivery day that you have selected, but we will let you know once your delivery has been made.

For any unsuccessful deliveries, redeliveries or changes of address, a re-delivery fee of $18 per location is chargeable. This must be paid before the reattempt is scheduled.

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